The technology giant is under fire after designing artificial intelligence that can converse over the phone, mimicking a human voice.
There's a thin line between Google's aim of making its assistant like a human and not deceiving real humans with software like Duplex. What's more, it's created to make phone calls on your behalf, such as booking a table at a restaurant or an appointment at a hair salon. "Thanks to our progress in language understanding, you'll soon be able to have a natural back-and-forth conversation", with Assistant, Pichai said. Does AI need to identify itself when communicating with a human? But now the company says it's working on a feature to solve that problem, according to CNET.
A blog post cleared most of the doubt around the technology, called Duplex and answered questions which Google didn't onstage.
A conversation with Duplex flows, "ums" and "mmm-hmms" are thrown in for good measure, and it's probable the person on the receiving end has no idea they are speaking to a machine.
"We understand and value the discussion around Google Duplex - as we've said from the beginning, transparency in the technology is important", a Google spokesperson said. Like with anything involving Google, you send a tiny bit of yourself or your information when you interact with its products.
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The feature, called Google Duplex, was demonstrated at the company's I/O developers' conference on Tuesday.
Even though Google explained on Thursday it'd Make Sure That the bot is "suitably recognized", it has not shared specifics on how exactly those disclosures could be put into place. Some would even argue that the voice assistant performed even better than a real person as many of us find it a little hard to make fluent conversations with strangers. Will the next generation exhale in exasperation when the person on the other end puts it on hold? The AI will only work in what the company calls "closed domains"; that is limited contexts such as making an appointment, booking a restaurant or finding out a business's opening hours.
"In the video, AI Duplex said it is calling on behalf of a client". And while Google's demonstration highlighted the benign uses of conversational robots, what happens when spammers and scammers get hold of them?
Google has assured that all who will call bot, will be warnedAt Google promise to take measures to citizens, which will call a new bot, the Duplex, don't confused it with a real person, writes the Chronicle.info with reference on the Letters.