Updated Google's entire Home infrastructure has suffered a serious outage, with millions of customers on Wednesday morning complaining that their smart devices have stopped working. Google, however, refused to confirm the cause of the outage and whether or not it was associated with a broken software patch.
As it would be nearly impossible to ignore all of the comments online from customers who are experiencing downtime, Google has acknowledged the issue and states that a fix is being worked on.
If you're an avid Google Home and or Chromecast user, there's a chance that you've encountered an error message this morning or just found that your device isn't working.
People reported that they could not get anything to stream on Chromecast or use Chromecast to connect to other devices.
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This outage seems to also affect devices with built-in Chromecast features like Android TV and select smart TVs.
The Google support Twitter account is now fielding a heap of complaints from users around the world, as owners of the Google Home, Google Home Mini, and Chromecast suddenly found themselves unable to perform basic functions like casting or voice commands. If you're still experiencing an issue after rebooting, contact us at Google Home Support. If they tried to reset the device, it would sometimes fail to reboot.
Here is a quick video of me asking Google to respond, and all Google can say "sorry, something went wrong, try again in a few seconds".
We've reached out to Google for comment, and we will update this article if and when we receive a response as well as when the issue is resolved.
To get it back up and running, users must reboot their device - which appears to be working for many.