A transgender woman in Arizona has hit national pharmacy chain CVS with a complaint after she says her pharmacist refused to fill her hormone prescription this spring. "I left the store feeling mortified". In an article posted to ACLU's website Thursday, Hall wrote about how she was at the point where she would soon start seeing her body reflect her gender identity.
"There isn't a similar statute in Arizona that allows pharmacists to refuse service related to other medications", Kilar said.
Hall then transferred all of her prescriptions to that Walgreens "so that I never again have to see the pharmacist who discriminated against me", she wrote. "He just kept asking, loudly and in front of other CVS staff and customers, why I was given the prescriptions".
"When I asked for my doctor's prescription note, the pharmacist refused to give it back, so I was not even able to take it to another pharmacy to have my prescription filled", Hall wrote.
Hall, on April 24, went straight from her doctor's office to the pharmacy, prescriptions in hand.
CVS released a statement in response to Hall's complaints, apologizing for her experience at one of their stores, and adding that they should have immediately and effectively followed up with her initial complaints.
The statement said the pharmacist violated company policies and "does not reflect our values or our commitment to inclusion, non discrimination and the delivery of outstanding patient care".
It was the second recent controversial incident to take place in a Phoenix-area pharmacy.
News of the encounter comes weeks after another woman, Nicole Arteaga, was denied her miscarriage medication at a Walgreens pharmacy in Peoria, Arizona.
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ACLU Senior Staff Attorney Joshua Block emphasized the importance of the pharmacy's statement and decision to fire the pharmacist during the Trump administration.
Arizona and five other states-including Arkansas, Georgia, Idaho, Mississippi, and South Dakota-have laws on the books protecting pharmacists who refuse to fill certain prescriptions based on their religious beliefs.
"Embarrassed and distressed, I almost started crying in the middle of the store", Hill said.
Eventually, Hall got her prescription filled at a local Walgreens without a problem.
It marked her first round of hormone therapy.
"After years of working to affirm my identity in a world where transgender people are questioned constantly about how well they know themselves, the pharmacist refused to fill one of the prescriptions needed to affirm my identity", she said.
"Through training and written policies, the company needs to make it clear to their employees - especially their pharmacists - that transgender customers deserve respect", Hall wrote.
She filed a complaint with CVS after the incident but didn't receive acknowledgement for her concerns, Hall said. He said the company learned of Hall's post Thursday and spoke with her Friday to apologize directly.